CLIA Cruise Forum

CLIA invites you to join our Virtual Cruise Forum on Friday 27 August 2021, offering essential insight from regional and international speakers as our industry navigates a path to recovery.
To be held in lieu of the postponed Cruise360 Australasia Conference in Sydney, this forum will provide important updates and an opportunity for our cruise community to unite at this critical time.
CLIA’s Virtual Cruise Forum is open to all CLIA Members at no charge and will feature live panel discussions and interviews - each designed to keep you informed and ensure you benefit from cruising’s recovery.




State of the Industry - The Road to Recovery
10:00am – 11:00am AEST / 12:00pm – 1:00pm NZST


Globally, we are seeing cruise resume responsibly in many key markets. Hear from regional and international leaders on the extensive work the industry is doing to underpin recovery, the measures the industry is putting in place to help build industry resilience into the future, and best practice from international restart that can be applied to our region.

Moderator: Bruce Piper, Editor in Chief and Publisher, Business Publishing Group
Panellists:  Kelly Craighead, CLIA Global President and CEO
  Gavin Smith, Vice President & Managing Director, Royal Caribbean and CLIA Australasia Chair
  Sture Myrmell, President, Carnival Australia and Chair of CLIA’s Advocacy Committee
  Sarina Bratton, Chairman Asia Pacific, PONANT Yacht Cruises & Expeditions
  Ben Angell, VP & Managing Director Asia Pacific, Norwegian Cruise Line and Chair of CLIA's Trade Relations Committee



Rebuilding Confidence
11:30am – 12:45am AEST / 1:30pm – 2:45pm NZST


How the industry’s restart is managed ultimately determines how guest confidence and positive sentiment can be restored. In this session Cruise Critic will share their latest cruise sentiment data, and we’ll hear from global cruise line brand leaders on how cruise lines are rebuilding consumer confidence as they resume sailing. 

Moderator: Tim Faircloth, Owner, Tim Faircloth Cruising
Panellists:  Colleen McDaniel, Editor in Chief, Cruise Critic 
  Ellen Bettridge, President & CEO, Uniworld Boutique River Cruise Collection
  Jason Montague, President & CEO, Regent Seven Seas Cruises
  Angie Stephen, Vice President Asia Pacific, Royal Caribbean



Achieving New Relevance as a Cruise Specialist Travel Agent
1:30pm – 2:30pm AEST / 3:30pm – 4:30pm NZST


The real value of having a trusted cruise agent has never been clearer. Amid increased uncertainty, travellers are seeking even greater support to make informed decisions, creating a unique opportunity for travel agents to redefine their role as an essential resource. This session draws on the global perspectives from regions that have preceded our region's restart to discuss the evolving role of the cruise travel advisor and how to earn the “trusted advisor” status that will secure long term relationships.

Fireside chat with Michael Londregan, Senior Vice President, Global Operations, Virtuoso and Beth Butzlaff, Vice President, Global Partner Relations, Virtuoso



The Critical Partnerships Supporting Restart Success
3:00pm – 4:00pm AEST / 5:00pm – 6:00pm NZST


Asian and European markets have been among the pioneers in resuming cruise operations, implementing careful and tightly managed processes that provide important insight as we work towards revival in our region. During this session cruise experts will discuss what we can learn from the overseas experience and how success depends on close cooperation between cruise lines, travel agents, ports and destinations, health authorities, governments, and guests.


Moderator: Ted Blamey, Principal, Chart Management Consultants
Panellists:  Gianni OnoratoCEO, MSC Cruises
  Annie ChangDirector, Cruise Development, Singapore Tourism Board
  Andy Harmer, Managing Director, CLIA UK & Ireland



CLIA Cruise Forum is open to CLIA Australasia members only - please register via the CLIA Members Hub. If you would like to enquire about CLIA membership, please contact us at



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