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The 2024 Cruise360 Conference plenary session will run from 8:30am to 5:00pm. Registration begins at 7:15am and doors will open at 8:00am. The Trade Show will be open during morning tea, lunch and networking drinks, which will run between 5:00pm and 6:30pm.
State of the Industry Leaders Panel: Forces Shaping the Global and Australasian Cruise Market
While economic, regulatory, and environmental challenges are shaping the future of the cruise industry, they also present exciting opportunities for innovation, growth, and sustainability. Our panel of CLIA Executive Committee members will explore these dynamics, offering insights into how the industry is navigating these factors with resilience and optimism.
| Moderator: | James O’Loghlin |
| Panellists: | Peter Little, President, Carnival Australia and P&O Cruises Australia |
| Gavin Smith, Vice President & Managing Director, Royal Caribbean | |
| Ben Angell, Vice President & Managing Director Asia Pacific, Norwegian Cruise Line | |
| Deb Corbett, Chief Executive Officer Asia Pacific, PONANT |
The new-to-cruise market will play a pivotal role in driving the expansion of the cruising industry. Cruise Critic’s Adam Coulter and Vanessa Green delve into their latest research to provide consumer insights and help understand what motivates new-to-cruise bookings. Adam will then moderate a panel session to explore the topic further, discussing value perceptions, barriers and myths, growth opportunities and engagement strategies to help travel agents tap this substantial segment.
| Presenters: | Adam Coulter, Executive Editor, Cruise Critic |
| Vanessa Green, APAC Manager Cruise, Cruise Critic | |
| Panellists: | Lee Haslett, Chief Commercial Officer, Celestyal |
| Jason Worth, Vice President International Sales, Oceania Cruises | |
| Dave Humphreys, Director of Sales, Royal Caribbean | |
| Michelle Hartland, Managing Director, Champagne Travel | |
| Chris Watson, Business Partner, Chris Watson Travel Group |
Experiential travel is redefining the cruising industry, and understanding its dynamics is crucial for success in meeting the demands of discerning travellers. Join us for an insightful conversation with Conrad Combrink, who will share invaluable insights on capitalising on this growing trend, focusing on destinations, cultural immersion, and local content.
| Moderator: | Anthony Goldman, Joint Managing Director, Goldman Group |
Immersive pre- and post-cruise experiences are transforming the cruising landscape. Our experienced panel will explore this expanding landscape and its opportunities, offering practical insights and strategies to extend the journey beyond the cruise, thereby maximising revenue opportunities from this growing trend.
| Moderator: | Susan Haberle, Vice President of Sales, Abercrombie & Kent |
| Panellists: | Chantelle Lusenbrink, Tourism Development Manager, Port of Seattle |
| Mike Mihajlov, Senior Director Destination Development, Holland America and Seabourn | |
| Meg Hill, Managing Director, Cruise Express | |
| Rose Febo, Personal Travel Manager, TravelManagers Australia |
Unlocking the luxury market is an opportunity to drive growth. Join us for a conversation with Steve Spivak, a seasoned luxury cruise executive, as he explores the art of upselling to the luxury cruise segment. This session will delve into the unique opportunities that luxury cruising presents for cruise specialist agents and will provide actionable insights to elevate your sales strategies in luxury cruising.
| Moderator: | Robyn Sinfield, Owner Manager, Home Travel Company |
Emerging travel trends are revolutionising the cruising industry, presenting unparalleled opportunities for cruise specialist travel agents. Our panel of cruise line experts will delve into the latest trends, innovative personalisation strategies, and investments by cruise lines. Discover how embracing these changes can elevate your business and unlock new growth potential.
| Moderator: | Damian Francis, Cruise Weekly and Travel Daily |
| Panellists: | David Tanguay, Head of Global Sales, Aurora Expeditions |
| Alice Ager, Managing Director Australia and New Zealand, Uniworld Boutique River Cruises | |
| Stuart Allison, Senior Vice President APAC, UK & Europe, Princess Cruises | |
| Lisa Pile, Vice President Sales & General Manager Asia Pacific, Regent Seven Seas | |
| Lisa Teiotu, Managing Director Australia and New Zealand, MSC Cruises |
Imagine every person in your organisation is equipped with a world-class executive assistant - that's the power of AI, harnessed right. International authority on innovation Nils Vesk, shares his take on AI and why it's not about doing more work; it's about liberating you from the mundane – making room for what truly matters, working smarter, and freeing up time for creativity and meaningful conversations.
| Presenter: | Nils Vesk, Innovation Consultant |
*Program session information is current as of 24 August 2024 and is subject to change.
